Technical Support

Insite Troubleshooting

In order for InSite to work correctly, you'll need to update to the latest version of Java, and move to 64-bit. Safari, Firefox and Internet Explorer are supported, but Chrome is not.

Please see the support documents below for troubleshooting other problems with Kodak Insite.

  • InsiteUserManual.pdf
    This document contains instructions for using Kodak Insite.
  • InsiteTroubleshooting.pdf
    This document contains detailed instructions for diagnosing and repairing most problems connecting to or using Kodak Insite, including the recent Java 7 update.
  • TrendUtility.zip
    This Mac OS X utility provides a simple way to perform all the cache cleaning steps described in the Insite Troubleshooting guide. It can clear your Safari cache and cookies, clear your Java cache and flush the DNS cache. Supports 10.4.11 - 10.8.X. Download, unzip, and double-click to run. Contact . to obtain required password.

    Trend provides this software "as is" without warranties or conditions.
    By downloading and installing you agree to be bound by these terms.


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