Please notify your Customer Service Representative if the support information you require is not listed on this page. You can also contact Technical Support by Email. Response time will be about one business day. Please contact your Customer Service Representative or Technical Support before performing any software upgrades or changes to your workflow to ensure compatibility with Trend.



Trend Offset Printing stands ready to support your technical needs with a helpful and courteous staff made up of Graphics and MIS personnel. Running over 50,000 plates per month nationwide, they have proven the ability to solve complex issues in an all-digital workflow.

Along with a wide knowledge of our industry, our staff holds degrees in Graphic Communications, Computer Science, and Computer Engineering and will provide you with no-nonsense, simple, cost-efficient, effective solutions to your digital needs. Members of our staff participate in industry-related continuing educational programs.

Our services include:

  • Site Survey: Our technical staff will assess your needs and provide unbiased recommendations relative to your chosen workflow.
  • Training and Instruction: Our trainers will provide your staff with the training you need to reach that next level of expertise and upon your request will provide written documentation.
  • Network: Our technical staff can provide hardware recommendations to get the most bang for your buck.
  • Telephone Support: Our staff stands by to take your phone calls for any problem from building a page to imposing your own plate file.


Testing Files

If you are new to printing with Trend, it is strongly recommended that you send test files as soon as possible. This will help avoid most problems, and the earlier they are caught, the more likely your job can go to press on schedule. Please contact your Customer Service Representative to schedule a test.

The most common problems are color management, trim size and PDF settings.

Color Management

If you are familiar with color management and are currently incorporating it into your workflow, feel free to use our ICC press profiles. If you have a calibrated monitor and use these profiles in your color workflow, this can give a more accurate display of your work. These files have been zipped, you will need to unzip them before installation.

For #3 coated papers, use the SWOP 3 profile.

For #5 coated papers, use the SWOP 5 profile.

For uncoated papers, use the US Web Uncoated profile.

General Document Specifications

Page Layout

All documents must be built to final trim size as single pages. Facing pages in reader spreads can be accommodated if necessary, but this is not preferred. Do not build in printer spreads. Live image area (except for bleeds) must be centered or positioned within the document as you intend your page to appear after final trim. Leave at least 1/4” (.25″) clearance on all four sides of your page, free of any element that is not intended to bleed.  All bleeds must be extended at least .25” (minimum .125”) beyond the document’s edge on all sides. Bleeds from facing pages are ok.

Graphic and Design Considerations

There are many design and layout options that may impact the final project depending on paper, press and limitations in the printing process. Some of the most common problems are shown below. Please contact your Trend representative for a consultation if needed.

  • The use of small fonts or thin lines in multiple colors or reversed out of an image or color background may not reproduce well.
    Avoid fonts smaller than 8 point or .5 point lines when designing for best results.
  • Large black areas should be built using a rich black mix. 100K-50C-40M-40Y provides a deep neutral black that is suitable for larger areas, but not type or thin lines.
  • All type smaller than 14 points should be built with black ink only.
  • Gray areas built using a CMY mix vs. K only can shift in color depending on the balance of the CMY causing a warmer or cooler appearance.
  • Large solid color areas are more difficult to maintain consistency depending on other elements on the page.
  • Inline considerations for pages directly above or below in the imposition can affect decisions at press when heavy color usage or complex and critical content is used.


All images or art files should be converted to CMYK in native applications prior to placement in page layout. Specific color settings can depend on the project, so if you have questions please contact your Trend representative for more information. Color conversion can be done in PDF export if you have an understanding of color management. Use of compression (LZW, JPEG, GIF, etc.) is not recommended. Bitmap images should be a minimum of 600dpi at final output size. Continuous tone images should be 300dpi at final size.

Color Usage

For 4-color process printing, all color elements must be specified as CMYK values. In a 4-color workflow, Pantone colors must be set to separate to CMYK values. You should double-check your color usage to make sure that you have no extra color separations beyond the four process colors. If spot colors are used in the job it is necessary to consistently name the spot or Pantone color in document usage and any image placed in the document. Use default Pantone color names for best results. Please contact Trend for further assistance if needed.


All fonts must be licensed to the client. Font licensing restrictions are enforced in newer applications and RIPs; invalid permissions can cause delays in production. Since a large number of fonts now available are unsuitable for print use, please use caution when using untested fonts, and be prepared to replace them. While it’s generally safe to use older Type 1 and TrueType fonts from major foundries, upgrading to the newer OpenType format can address many font issues. Multiple Master and Type 3 fonts should be avoided. Fonts used other than those specified may work but used at the client’s own risk. Never use font substitution. Fonts should not be stylized or manipulated unconventionally in the page layout program; use the font containing the desired attribute. In the event that the desired font is not available a different font must be chosen. All fonts used in EPS files should be converted to outlines.


Page layout and illustration application defaults are usually acceptable. Trend utilizes the trapping features in our prepress system on most jobs based on the workflow. If files you supply are produced from a prepress system please notify us prior to production so that an alternative process can be applied. Trend proofs will accurately reflect final output. Careful inspection for overprints, knockouts and other trapping related areas will identify problems before production.


Applications allow the use of transparencies and layering to add multiple effects in design. These can cause problems in final output when combined with spot colors, resulting output may contain blocks or artifacts.


Use a preflight check in InDesign or Acrobat to verify all elements used in your document are correct prior to creating PDF files.

Test Files

For new clients, Trend recommends sending test files at least two weeks prior to the actual job to avoid any potential problems in production. Results will be used to make any modifications necessary to improve workflows.

Final Files

When PDF files are supplied, please contact your Trend representative for specific instructions and/or requirements, the following information is provided for basic specifications. The files supplied must be single-page PDF (one PDF file for each page of your project). The file must be named so that the pages are easily identified with page number and name. It is recommended to open your PDF files, visually inspect for obvious problems such as bleeds, crop marks, missing images, etc.

Sending Files

Verify files are readable prior to submission to Trend. This will cut down on media errors and avoid possible delays. Trend provides several options for transmitting files. InSite, Trend’s web based portal and FTP as well as others.

Trend PDF Specifications

Trend’s recommended PDF settings are here. Additionally your Trend representative can send current InDesign export settings if needed.





To avoid confusion, we refer to a PDF file which contains one page as a “single-page PDF” and a PDF file which contains multiple pages as a “multi-page PDF.” Single-page PDF files should be given a name which corresponds to the document page number. Submitting multi-page PDFs can cause issues with imposition and makes uploading correction pages difficult. If you have any questions about naming conventions, please ask your CSR for more information. There are a number of solutions for creating single-page PDF files:

  • Print each page separately: Time consuming but cheap and accurate.
  • Print a large multi-page PDF file, and separate in Acrobat: Only works with Acrobat 7 and above. Open the file and go to Document/Extract Pages…, then select Extract Pages As Separate files. You may have to rename the files if the automatic naming in Acrobat doesn’t work for your particular document.
  • Use third-party software: Here are some links to useful software:

BatchPrint (Quark only)

Output Factory (InDesign only)

Exporting from Adobe InDesign

Once you have loaded the settings file below, you are ready to export your layout as a PDF file. To create a single-page PDF file, go to “File/Export…” Name the file, browse to where you want to put it, and make sure you are creating an Adobe PDF (Print) PDF file. Click the “Save” button. In the next window, select your newly loaded PDF export setting in the Adobe PDF Preset drop-down menu at the top. Do not change any other settings, except to choose the page that you will be exporting (If you choose to export all pages and extract them later, then select the all pages option). Click the “Export” button. Continue until all pages have been exported.

The following “.joboptions” file works for all versions of InDesign – download and unzip the .joboptions file to your desktop. Go to “File/Adobe PDF Presets/Define…” Click on the “Load” button and browse for the .joboptions file on your desktop. Select the file, click “Open” and you’re done!

Download InDesign Export Settings File

Exporting from Quark XPress

QuarkXPress (All Versions)

Trend does not support Quark XPress. Use the option to export as PDF/X1-a. It’s recommended that you send in some test files before preparing all of your PDFs in order to ensure compatibility.

Other applications

Adobe Illustrator or Photoshop (all versions)

We strongly discourage the use of Illustrator or Photoshop as layout programs. Use InDesign instead; that’s what’s it was designed for. If you absolutely need to design something in Illustrator, then save as an .ai file and place in InDesign to create your PDF. This will give the correct crop marks, flattening, etc. as well as making for a cleaner PDF.

Other layout applications

Many applications let you create PDF files; use these with caution. Most cannot create a press-ready PDF file that we can use, as they may not embed fonts, use the CMYK color space, or add crop marks. However, if your application has an option to create a PDF/X1-a file, then use that. If you are not sure if your application can create a usable PDF file, then please contact us as soon as possible so that we can test what you have.

Generic Distiller Settings

Some applications cannot create a PDF file at all, but can create a PostScript file, which you can then Distill into a PDF file if you have Acrobat Distiller. You can download the a .joboptions file below to load into Distiller. You must first create a composite CMYK PostScript file from your layout application to make your PDF. Do not use Distiller 3 to create PDFs, as it will not embed all of the fonts in the PDF, which will negatively affect the output of your document.

These are “Job Options” files, which need to be placed in the “Settings” folder on your computer. You will need to UnZip the files after they have been downloaded.

Download Distiller Job Options

In Distiller 6, 7 and 8, you also have the option of creating a PDF/X1-a file. This type of PDF is compatible with Trend’s workflow, so feel free to use it.



Please contact your CSR or technical representative for information on using this system for uploading and online proofing. You will need to have an account created by us ahead of time before using the system. While straightforward and easy to use, please allow some time to aquaint yourself with the system before using it for your publication.

Transferring Files to Trend Via FTP

File Transfer Protocol (FTP), is used for transmitting files over the Internet. Trend has set up a high-speed Internet connection, which allows us to accept FTP file transfers from our customers.

Disk Transfer

Trend will accept the following formats:

  • DVD
  • CD
  • Firewire drives
  • USB drives

Please contact your CSR for mailing information.




To keep files organized, it’s best to be sure that the file name corresponds to the page. The PDF for page 2, for example, would be called 02.pdf. If your project has more than 100 pages, add an additional leading “0” to files 1-99 (e.g., 003.pdf, 019.pdf, 099.pdf, 120.pdf).

Covers are typically named FC.pdf (Front Cover), IFC.pdf (Inside Front Cover), BC.pdf (Back Cover) and IBC.pdf (Inside Back Cover).

If you need to add versioning, zone, or other information to the file, that should go before the page number. For example: Zone1_02.pdf, Zone1_03.pdf, Zone2_02.pdf, etc. Additionally, if files are being transferred via InSite, please add the following additional information to the file name:

CMYK files: File names should end in “_4c.pdf” (e.g., 002_4c.pdf)
B/W files: File names should end in “_BW.pdf” (e.g., 002_BW.pdf)

CMYK + Spot color files: File names should end in “_Spot.pdf” (e.g., 002_Spot.pdf)

2-color files: File names should end in “_2c.pdf” (e.g., 002_2c.pdf)

Other workflows: Contact your CSR or technical specialist to determine the correct file naming convention.




Photoshop versions 5 and above have color management settings which must be disabled before changing to a PDF workflow, unless you are well-versed in color management. CMYK images with embedded color profiles will be converted by Distiller to a LAB color space (sometimes referred to as “calibrated color”) which destroys any black channel information. You should resave any images that have embedded profiles to avoid this problem.

If, however, you want to use color management, be sure you have a solid understanding of the process before you get started down this road. We are happy to help by supplying press profiles and advice, but you are going to want to look at a good book on color management so you understand what it’s all about. It’s also imperative that you calibrate and profile your monitor with a colorimeter.

If you are familiar with color management and are currently incorporating it into your workflow, feel free to embed ICC press profiles in your images. If you have a calibrated monitor and use these profiles in your color workflow, this can give a more accurate display of your work.

For #3 coated papers, use the SWOP 3 profile.

For #5 coated papers, use the SWOP 5 profile.

For uncoated papers, use the US Web Uncoated profile.



In order for InSite to work correctly, you’ll need to update to the latest version of Java, and move to 64-bit. InSite supported browsers are: Safari, Firefox and Internet Explorer.

File Uploading: For uploading files, InSite normally uses Java. If you wish to use a non-Java uploader please contact Prepress for the Flash Uploader (not supported in Windows OS) or the HTML5 Uploader (which requires a current 64-bit browser).

If you are experiencing problems with InSite, empty your browser cache and cookies, Java cache, and be sure Java is updated using these links.

For Mac 10.6.8 users:(use ‘Software Update’ within your Finder or see below)
For 10.7 and 10.8 users:
For PC, and everything else:
Please see below for troubleshooting other problems with Kodak InSite.

InSite User Manual

InSite Troubleshooting
This document contains detailed instructions for diagnosing and repairing most problems connecting to or using Kodak InSite.

Trend Utility
This Mac OS X utility provides a simple way to perform all the cache cleaning steps described in the InSite Troubleshooting guide. It can clear your Safari cache and cookies, clear your Java cache and flush the DNS cache. Supports 10.4.11 – 10.12.X. Download, unzip, and double-click to run. Contact Technical Support by Email to obtain required password.

Trend provides this software “as is” without warranties or conditions.
By downloading and installing you agree to be bound by these terms.



Composite fonts (also known as CID or “Identity-H” fonts) have been known to have problems from time to time. It is best to avoid them. If you accept files which contain composite fonts, or export PDFs from InDesign CS, which converts all fonts to the composite format (except InDesign CS2, which is OK), there is a risk that the fonts will not image correctly.



If your job calls for many versions of the same page (such as different addresses and phone numbers for different regions), the cheapest way to go is to have a black switchout plate. This assumes that the images are going to remain the same for all versions and the only changes made will be to the black plate.

This procedure is much easier if you have a program that utilizes layers, such as InDesign (any version) or Quark 6 or higher. Although it has layers, we do not recommend using Adobe Illustrator for page layout purposes. It’s an illustration program, and doesn’t handle layout-specific tasks as well as something built for that purpose.

Any images and text that are common to all versions should go on the base layer, and switchout text should go on separate layers, using only black. The black must overprint.

Once the pages are built, then print out the base layer only, with all switchout text layers turned off. This will be a four-color file, either as separated PostScript or composite PDF.

Then, turn off the base layer and print out each switchout layer individually in the same manner as you printed the base layer, but this time only one color will be printed, the black of the switchout text, which can then be merged with the base in CTP. You will now have one file for each version, plus one file for the base. You are now done.

If you do not have a program that uses layers (e.g., Quark 4 or 5), you must use a workaround:

Since you aren’t using layers, it will get a bit confusing to start piling text on top of text, so one way to avoid this is to build the base on the Master Page, then create pages using that master, one for each version, plus one page for just the base. All of the version text should be built using black, which must overprint. Before printing, remove the master from the version pages so that only the version text is showing. then print out each page (don’t forget to print out the base as well).

There are many different ways to do this to accomodate different situations, so if you have any questions about this process, please ask us.



Trend can accept composite PDF files with spot colors. Be absolutely sure that your PDF contains only the spot colors you want printed. Any additional spot colors in the file will cause delays, additional charges, and possibly an incorrectly printed job.

If you have a spot color job (2-color or 3-color) and are uncomfortable with using actual spot colors, or your system does not support them, there is another option available. You can use either cyan or magenta for your second color (you could use yellow, but it’s a bit more difficult to see), or both for a three-color job, and tell your Customer Service Representative which Pantone color you’d like to use for that plate. It may look funny on screen, but it will print fine.

When creating a PDF in Quark 6 or 7 with spot colors, use the DeviceN color space (not CMYK or As Is).

If you have any questions, please do not hesitate to contact your Customer Service Representative or a Technical Service Contact.



Be very careful when you use transparency (including drop shadows) when using page layout software. Strange things have been known to happen to transparent objects once a page has been exported, trapped and optimized, so check your PDFs carefully!

Also, be sure that your colors are built correctly. If you are printing a CMYK job, any spot colors accidentally left in the job will play havoc with your transparencies when they get converted to CMYK.